Privacy Policy

Scope

This Privacy Policy applies to personal information collected through:

• The CauseOne Legal website;
• Website contact and enquiry forms;
• Email or telephone enquiries;
• Appointment requests;
• Documents voluntarily submitted for an initial review; and
• Cookies or similar website technologies, where enabled.

This policy does not replace the separate confidentiality duties that may apply after CauseOne Legal formally accepts a professional engagement.

Information We May Collect

Information provided directly by you

We may collect:

• Name;
• Email address;
• Telephone number;
• City or location;
• Preferred contact method;
• General description of a legal matter;
• Appointment information;
• Documents voluntarily submitted by you;
• Communications exchanged with the firm; and
• Other information you choose to provide.

Please do not submit highly sensitive, confidential or time-critical information through the general enquiry form.

Information collected automatically

Depending on the website configuration, limited technical information may be collected automatically, including:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Date and time of access;
• Referring page;
• Pages visited;
• General website interaction information; and
• Cookie or analytics identifiers.

How We Use Information

We may use personal information to:

• Receive and respond to enquiries;
• Arrange consultations or appointments;
• Conduct preliminary conflict or suitability checks;
• Understand the general nature of a legal matter;
• Communicate about requested services;
• Maintain website security and prevent misuse;
• Diagnose technical problems;
• Improve website functionality and accessibility;
• Maintain internal records;
• Comply with legal, regulatory or professional obligations; and
• Establish, exercise or defend legal claims where necessary.

We will not treat a website enquiry as authority to send unrelated promotional communication.

Consent and Lawful Processing

Where consent is required, personal information will be processed on the basis of the information and permission provided by the user. Information may also be processed where necessary to respond to a user’s request, take steps before a possible professional engagement, comply with applicable law or protect legitimate legal and security interests.

Cookies and Analytics

The website may use essential cookies required for security, navigation and basic functionality. If analytics or other non-essential cookies are enabled, the website should display an appropriate cookie notice or consent control where required. Cookies may be disabled through browser settings. Disabling essential cookies may affect certain website functions.

Sharing of Information

We do not sell or rent personal information. Information may be shared only when reasonably necessary with:

• Advocates and authorised members of CauseOne Legal;
• Website hosting, email, security, IT or form-management providers;
• Professional advisers or consultants subject to appropriate obligations;
• Courts, tribunals, regulators or government authorities where required by law;
• Law-enforcement agencies in response to a valid legal request; or
• Other parties where the user has given consent.

Service providers should receive only the information reasonably required to perform their assigned function.

International Processing

Some website, email, analytics or cloud-service providers may process information using systems located outside India. Where such services are used, CauseOne Legal will take reasonable steps to use reputable providers and comply with applicable restrictions concerning the transfer or processing of personal data.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, maintaining professional or administrative records, resolving disputes and complying with legal obligations. Unaccepted preliminary enquiries may be deleted or anonymised when they are no longer reasonably required, subject to conflict-check, security, legal and recordkeeping requirements.

Information Security

CauseOne Legal takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. However, no website, email system or internet transmission can be guaranteed to be completely secure. Users should avoid sending highly confidential information through unsecured channels.

Your Choices and Requests

Subject to applicable law, users may request to:

• Obtain information about personal data held by us;
• Correct inaccurate or incomplete information;
• Update their contact details;
• Withdraw consent where processing is based on consent;
• Request deletion of information that is no longer required;
• Raise a concern about the handling of personal information; or
• Opt out of non-essential communications.

A request may be refused or limited where retention or processing is required by law, professional obligations, conflict-check requirements, legal claims or legitimate security needs. We may request reasonable information to verify the identity of the person making a request.

Children’s Information

The website is not directed at children. A parent or lawful guardian should contact the firm when seeking legal assistance on behalf of a child. Children should not submit personal information independently through the website.

Third-Party Websites

Links to external websites are provided for convenience. Their privacy practices are governed by their own policies, and CauseOne Legal is not responsible for those practices.

Changes to This Privacy Policy

This Privacy Policy may be revised to reflect changes in law, technology, website functionality or our information-handling practices. The latest version will be published on this page with an updated revision date.